FREQUENTLY ASKED QUESTIONS

General

Hakimimart is an online marketplace offering you the hassle-free shopping experience to shop the food products and other products with convenience. A faster and safer shopping experience is just a few clicks away.

Hakimimart offers a variety of products to you ranging from unique food products, Branded Mithai, Nimco Biscuits, and other Bakery items , personal care products, household need products  and much more.

Hakimimart delivers products all over Karachi.

Pls email us on cs@hakimart.com .The search bar of the website allows you to search for the desired product, you may also suggest us on our  whatsapp us on 9203018250513 any product you are looking for us to find for you.

The prices charged for the product are the same you find on the counter of our brand, so negotiation is price deems to be unnecessary.

Payments

To pay Hakimimart, you can avail the following mode of payment:

  • Cash on Delivery

Cash on delivery (COD) is a mode of payment that allows a customer to pay directly through cash once order is delivered.

Our terms of payment are COD .Hakimimart accept  COD, you can pay in cash to our delivery agent upon receipt of your order.

No we are not using Credit card payment our terms are COD ( Cash on delivery)

There is no amount limit to order through cash on delivery option.

You can write us at cs@hakimimart.com for corporate orders.

Refund & Returns

Contact Hakimimart call or WhatsApp +923018250513 , through call or whatsapp chat online with our customer support representatives available to facilitate you or register your complain at contact us option.

Cancellation

You can call us to cancel your order provided that the order in not dispatched.

You can contact us through call or WhatsApp 0301-8250513 with our online customer support representatives.

Order placement

It is not necessary to have an account to shop with Hakimimart, yet as you shop with Hakimimart having a registered account, it will give you a faster, safer and convenient shopping experience and lots of discounts and deals

Yes, you can track the status of your order by sending a Whatsapp 03018250513

You will be getting your order delivered on next working day.

As we are into different products in food items. In case a product is unavailable after the order is placed, you will be informed via call, you may order an alternative product or may cancel the order. (if any refund will be applicable, it will also be initiated within 24 hours).

If you are having trouble placing products in your cart please send us a Whatsapp message 9203018250513 of your order and your address

The food items delivered are taken from the top brands having a signature of providing quality products and we at Hakimimart also ensures the quality and packaging of products before delivering it so that you can get the best produced from our brand

Delivery

There are 2 slots of delivery. The orders will be delivered throughout the weekend except on public holidays.

 

There are 2 slots for order delivery:

First slot: 10 AM – 2 PM   Second slot: 4Pm – 6PM

The delivery charges are Rs. 150/-.

There are no hidden costs in the prices charged.

We value your time and a best shopping experience with Hakimimart, so we will be delivering orders timely. The exemption is with the unavoidable and sudden circumstances like traffic congestion or in transit tragedies that may abstain us to be on time, in case we will be late, you will be informed beforehand.

We call the customer to make sure that the order esp. food items are a confirmed .We will deliver the products to provided location and in case of your unavailability, it may be handed over to any associated person within your reach to provide you your order and keeping record (name, signature, relation etc) of that person with us.

Yes, you can change the delivery address of your order prior to the shipment esp in our food items.

Yes, it can be changed provided the order is not already dispatched.

Our delivery agent will be delivering you your order.

We will reschedule the delivery after contacting you.

Shopping

Packaging are different for different items as in the case of brands.The brands take care of there own packaging

Yes, your data will be saved by Hakimimart with utmost confidentiality to improve the shopping experience.

By signing up on Hakimimart, you can track record of all the orders you place as well as saving yourself to provide personal information repeatedly thus giving a faster and safer experience to shop with Hakimimart.